At Zam Zam Souq, we aim to provide reliable products and a smooth after-sales experience. Selected products may include a manufacturer, supplier, or seller warranty, depending on the brand, product type, and warranty terms provided at the time of purchase.

Warranty coverage may vary from one product to another, so customers are encouraged to review the warranty information shown on the relevant product page or contact our support team before placing an order.

What the Warranty May Cover

Depending on the product and warranty provider, coverage may include:

  • Manufacturing defects

  • Electrical or mechanical faults

  • Defective components

  • Product failure under normal use

  • Repair or replacement of eligible parts

  • Technical inspection where required

Warranty service may involve repair, replacement, or another suitable resolution depending on the condition of the product and the applicable warranty terms.

Warranty Exclusions

Warranty coverage generally does not apply to issues caused by:

  • Physical damage

  • Accidental damage

  • Water or liquid damage

  • Misuse or improper handling

  • Incorrect installation

  • Unauthorized repair or modification

  • Damage caused by power fluctuations or improper voltage

  • Normal wear and tear

  • Missing or damaged serial numbers

  • Consumable parts unless specifically covered

Products that have been opened, modified, or repaired by an unauthorized third party may also lose their warranty eligibility.

Warranty Period

The warranty period depends on the product, brand, manufacturer, or supplier. Some products may include a limited warranty, while others may have different warranty conditions.

Where applicable, the warranty period will begin from the date of purchase or delivery.

Warranty Claims

To submit a warranty claim, customers may be required to provide:

  • Order number or proof of purchase

  • Product name and model

  • Serial number where applicable

  • Description of the issue

  • Photos or videos of the fault

  • Original packaging or accessories if required

Our support team will review the information and guide you through the next steps.

Inspection & Service

Some warranty claims may require the product to be inspected by our technical team, supplier, authorized service center, or manufacturer.

After inspection, the product may be repaired, replaced, or returned depending on the findings and applicable warranty conditions.

The inspection and service time may vary depending on the product, availability of spare parts, and warranty provider.

Manufacturer Warranty

Certain branded products may be covered directly by the manufacturer or an authorized service center.

In such cases, Zam Zam Souq may assist you with the warranty process, but the final warranty decision and service procedure may be determined by the manufacturer or authorized service provider.

Our Support

If you experience a problem with a product purchased from Zam Zam Souq, please contact our customer support team with your order details and product information.

We will do our best to guide you through the warranty process and help you find the most appropriate solution.

Zam Zam Souq is committed to providing dependable products, clear warranty information, and reliable after-sales support across the UAE.