Welcome to Zam Zam Souq. These Terms & Conditions govern your use of our website, products, services, and online shopping platform.

By accessing our website, creating an account, or placing an order, you agree to follow these Terms & Conditions. Please read them carefully before using Zam Zam Souq.

1. General Use

Zam Zam Souq provides an online marketplace for customers in the UAE to browse and purchase products across multiple categories.

You agree to use our website only for lawful purposes and in a way that does not damage, disrupt, or interfere with the website, its services, or other users.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services when necessary.

2. Account Information

Some features may require you to create an account.

You are responsible for providing accurate and complete information, including your name, contact details, delivery address, and payment information.

You are also responsible for keeping your account login details secure and for activities carried out through your account.

If you believe your account has been accessed without authorization, please contact our customer support team.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, prices, and availability.

However, minor differences in appearance, packaging, color, dimensions, or specifications may occur due to manufacturer updates, screen settings, or product variations.

We reserve the right to correct errors or update product information without prior notice.

4. Prices

All prices displayed on Zam Zam Souq are subject to change without prior notice.

Prices may vary due to promotions, supplier changes, product availability, market conditions, or other factors.

Any applicable taxes, delivery fees, or additional charges will be shown during the checkout process where applicable.

5. Orders

Placing an order through our website does not automatically guarantee acceptance.

An order may be reviewed before confirmation.

We reserve the right to cancel or refuse an order in situations such as:

  • Product unavailability

  • Incorrect pricing

  • Payment failure

  • Incomplete customer information

  • Suspected fraudulent activity

  • Delivery limitations

  • Website or system errors

If payment has already been collected for a cancelled order, the applicable refund process will be followed.

6. Payment

Customers must provide valid payment information when placing an order.

Available payment methods may vary depending on the order, location, or payment provider.

All payments are subject to verification and approval by the relevant payment service provider.

Zam Zam Souq may cancel an order if payment authorization cannot be completed.

7. Delivery

We aim to deliver orders within the estimated delivery period shown during checkout or communicated to the customer.

Delivery times may vary depending on product availability, delivery location, courier services, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

Additional charges may apply if an order requires repeated delivery attempts due to incorrect or incomplete customer information.

8. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy.

Products may need to be returned in their original condition, packaging, and with all accessories where applicable.

Certain products may be non-returnable due to hygiene, safety, customization, clearance, or product-specific conditions.

Customers should contact Zam Zam Souq Customer Support for assistance with return or refund requests.

9. Order Cancellations

Customers may request order cancellation before the order has been processed or dispatched.

Once an order has been shipped, cancellation may not be possible and the standard return process may apply.

Zam Zam Souq reserves the right to cancel an order where necessary and will inform the customer where reasonably possible.

10. Warranty

Some products may include a manufacturer, supplier, or distributor warranty.

Warranty conditions, duration, and coverage may vary depending on the product or brand.

Damage caused by misuse, unauthorized repair, improper installation, accidents, or normal wear and tear may not be covered by warranty.

Customers should retain their invoice or proof of purchase when submitting a warranty request.

11. Wholesale & Bulk Orders

Wholesale, corporate, reseller, and bulk orders may be subject to separate pricing, payment, delivery, and return conditions.

Customers requesting wholesale quantities should contact our team for a quotation and applicable terms before placing the order.

12. Promotions & Discount Codes

Promotional offers, coupons, discounts, and special pricing may be subject to additional conditions.

Promotions may have:

  • Expiry dates

  • Minimum order requirements

  • Product exclusions

  • Usage limits

  • Customer eligibility requirements

Zam Zam Souq reserves the right to modify or end promotional campaigns where necessary.

13. Intellectual Property

All website content, including text, graphics, logos, banners, layout, and other materials created by or for Zam Zam Souq may be protected by applicable intellectual property rights.

You may not copy, reproduce, modify, distribute, or commercially use our website content without permission.

Third-party brand names, trademarks, and product images remain the property of their respective owners.

14. Website Availability

We aim to keep our website available and functioning properly.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical problems, internet issues, system upgrades, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Zam Zam Souq will not be responsible for indirect or consequential losses arising from use of the website, delays, third-party services, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to remove any rights that cannot legally be excluded.

16. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information

  • Checking product details before purchase

  • Using products according to manufacturer instructions

  • Maintaining account security

  • Inspecting delivered products

  • Contacting us promptly if there is an issue with an order

17. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be collected and processed in order to provide our services, complete orders, support customers, and improve the shopping experience.

18. Changes to These Terms

Zam Zam Souq may update these Terms & Conditions from time to time.

Updated terms will be published on this page, and continued use of the website after changes are posted may be considered acceptance of the revised terms.

Customers are encouraged to review this page periodically.

19. Contact Us

If you have questions about these Terms & Conditions, your order, payment, delivery, return, or any other service, please contact Zam Zam Souq Customer Support.

We are committed to providing clear information and assisting customers with their shopping experience.

Zam Zam Souq — Shop conveniently and confidently across the UAE.