At Zam Zam Souq, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact our team, or use our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

When you use Zam Zam Souq, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Account details

  • Customer support messages

  • Device and browser information

  • Website usage information

  • IP address and approximate location

  • Payment-related information processed through secure payment providers

We may also collect information that you voluntarily provide when submitting forms, requesting quotations, contacting customer support, or subscribing to updates.

How We Use Your Information

We may use your information to:

  • Process and manage orders

  • Arrange delivery

  • Provide customer support

  • Manage returns, refunds, and exchanges

  • Send order confirmations and service updates

  • Respond to product and business enquiries

  • Improve our website and services

  • Prevent fraud and misuse

  • Maintain account security

  • Provide relevant offers and marketing communications where permitted

  • Understand how customers use our website

We use personal information only for legitimate business purposes connected with operating and improving Zam Zam Souq.

Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Zam Zam Souq may not directly store complete card or banking details where those details are handled securely by the relevant payment provider.

We recommend reviewing the privacy and security policies of the payment provider used during checkout.

Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with the site.

Cookies may help us:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Improve website performance

  • Understand visitor behaviour

  • Measure marketing effectiveness

  • Provide a more relevant shopping experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted service providers that help us operate our business, such as:

  • Delivery and courier companies

  • Payment processors

  • Ecommerce service providers

  • Hosting and technology providers

  • Customer support platforms

  • Marketing and analytics services

  • Professional advisers where required

These parties may receive only the information necessary to perform the relevant service.

We may also disclose information when required by law, regulation, legal process, or competent authorities.

Delivery Information

To complete your order, we may provide your name, contact number, delivery address, and relevant order details to delivery or logistics partners.

This information is used only to arrange and complete the delivery of your order and related services.

Marketing Communications

If you choose to receive promotional communications from Zam Zam Souq, we may send you information about:

  • New products

  • Special offers

  • Promotions

  • Seasonal campaigns

  • Business services

  • Relevant marketplace updates

You can unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

Transactional messages relating to your orders, payments, deliveries, or account may still be sent when necessary.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or online storage system can guarantee complete security.

Customers are also responsible for keeping their account passwords and login details confidential.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete orders

  • Provide customer support

  • Maintain business and transaction records

  • Meet accounting or regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Protect our legal rights

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Privacy Choices

Depending on applicable requirements, you may contact us to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Updating of account information

  • Deletion of certain personal information

  • Withdrawal from marketing communications

  • Information about how your data is used

Some information may need to be retained where required for legal, accounting, fraud-prevention, or transaction-related purposes.

Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or external applications.

Zam Zam Souq is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those services before providing personal information.

Customer Accounts

Customers who create an account are responsible for keeping their login information secure.

If you believe your account has been accessed without authorization, please contact Zam Zam Souq as soon as possible.

Children's Privacy

Zam Zam Souq is intended for general ecommerce use and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorization where required.

Business & Wholesale Enquiries

Information submitted through wholesale, corporate, reseller, or business enquiry forms may be used to:

  • Prepare quotations

  • Check product availability

  • Respond to commercial enquiries

  • Contact your business regarding requested services

  • Manage ongoing business relationships

We will use such information only for relevant business purposes.

Changes to This Privacy Policy

Zam Zam Souq may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or applicable requirements.

Any updated version will be published on this page.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or how Zam Zam Souq handles customer data, please contact our customer support team.

Zam Zam Souq is committed to providing a secure, transparent, and trustworthy shopping experience for customers across the UAE.